English
- إرجاع مجاني بسهولة
- أفضل عروض
المواصفات
| الناشر | Kogan Page |
| رقم الكتاب المعياري الدولي 13 | 9780749463441 |
| رقم الكتاب المعياري الدولي 10 | 749463449 |
| اللغة | الإنجليزية |
| تنسيق الكتاب | غلاف ورقي |
| العنوان الفرعي للكتاب | How to Be Brave in Business and Win |
| المراجعة التحريرية | "The best way to create a WOW experience for customers is to first create a WOW experience for employees. This book can inspire both." - Tony Hsieh, CEO of Zappos and author of Delivering Happiness "Smith and Milligan have written a masterful blueprint for success using a combination of courageous examples coupled with powerful insights. A must read." - Chip R. Bell, co-author of Take Their Breath Away "This book sets a new direction for customer experience. The brands featured are thinking big about changing the landscape of their industries by creating dramatically different customer experiences." -Bernd Schmitt, CEO of The EX Group and author of Customer Experience Management (2003) and Big Think Strategy (2007) |
| عن المؤلف | Shaun Smith is founder and partner in the consulting firm Smith+Co which works with brands around the world. A thought leader on the subject of customer experience strategy, he has appeared often on CNBC's "Ask the Expert" program. Andy Milligan is a consultant on brand and business culture. For almost 20 years he has advised major organizations on strategies for brand building, customer experience and internal culture. |
| تاريخ النشر | 15/05/2011 |
| عدد الصفحات | 336 |
كتاب Bold printed_book_paperback english - 15/05/2011
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