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Technology And Customer Service: Profitable Relationship Building Paperback English by Paul R. Timm - 3 June 2004
قبل:
300.00 جنيه
الآن:
261.60 جنيه يشمل ضريبة القيمة المضافة
وفّرت:
38.40 جنيهخصم 12٪
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المواصفات
| الناشر | Pearson Education (US) |
| رقم الكتاب المعياري الدولي 13 | 9780130989901 |
| اللغة | الإنجليزية |
| العنوان الفرعي للكتاب | Profitable Relationship Building |
| وصف الكتاب | For courses in Technical Customer Service, Marketing, and Sales. , , Addressing the use of current technology in building customer loyalty such as call centers, web pages, and customer relationship management (CRM), this easily readable text explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways.Techno-savvy readers will find this text provides a concise review of the mechanics and a liberal dose of application ideas.For those who are less familiar with technology, the material will teach basics needed to develop and sustain customer loyalty. |
| المراجعة التحريرية | "(This book includes a good survey of technology that will impact the industry and customer loyalty. It was well written and very well presented . . . . Easy to understand." Rick C. Farr, Ph.D., Utah Valley State College "This book is informative-it contains lots of "to-do's" and "not-to-do's" . . . tips on how to do it right-not requiring huge technical knowledge-but how to make the right decisions or to evaluate decisions of others . . . ." - Sherron Bienvenue, Ph.D., International Training Consultant |
| تاريخ النشر | 3 June 2004 |
| عدد الصفحات | 208 |
Technology And Customer Service: Profitable Relationship Building Paperback English by Paul R. Timm - 3 June 2004
في عربة التسوق 
مجموع العربة 261.60 جنيه
