Changing How You Manage And Communicate Change Paperback English by Naomi Karten - 31-Mar-09
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| Publisher | IT Governance Publishing |
| ISBN 13 | 9781905356942 |
| ISBN 10 | 1905356943 |
| Book Description | How has your organisation changed recently? How did the people in it or associated with it react? Was it in exactly the same way? Do you have more changes coming up? People s reactions vary depending on a number of factors, including personality types, misconceptions, their personal circumstances and the influences of their work and life experiences. This new book will enable you to recognise and accept these differences, and even harness them for the benefit of the business. Changing How You Manage and Communicate Change , written by speaker and consultant, Naomi Karten, is specifically for IT professionals and those working closely with IT. However, you will find that the experiences highlighted in this book apply equally to anyone in any industry who needs to lead change. Benefits to business include: * Manage inevitable changes within your organization to their best advantage * Fine tune your management skills by gaining a better understanding of your own reactions to change as well as those of users, customers, suppliers and employees * Find out what s unique about your business and why a one-size-fits-all change management approach simply doesn t work * Be better prepared by discovering how to make your change management plan more flexible * Understand how the introduction of change affects productivity and what you can do about it * Learn how to help people to cope with change more positively and effectively |
| About the Author | As a highly experienced professional speaker and seminar leader, Naomi Karten draws from her psychology and IT background to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and presentations to more than 100,000 people in such diverse locations as Amsterdam, London, Oslo, Brussels, Vancouver, Toronto, Tokyo, Hong Kong, Trinidad, Costa Rica, San Francisco, Chicago, and New York. Naomi's several service level agreement ebooks, including How to Establish Service Level Agreements, have helped organizations worldwide establish successful SLAs. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Naomi's website, features more than 100 articles on a wide range of topics, including strengthening customer relations, managing expectations, improving communication, gathering customer feedback, enhancing teamwork, and building consulting skills. Naomi's newsletter, Perceptions & Realities offers serious advice in a lively, chuckle-generating manner. Numerous issues of this newsletter are posted on her website. In addition, she has published more than 300 articles in print and online publications. Before forming her training and consulting business, Naomi earned degrees in psychology and gained extensive IT experience in technical, customer support, and management positions. |
| Language | English |
| Author | Naomi Karten |
| Publication Date | 31-Mar-09 |
| Number of Pages | 166 |
Changing How You Manage And Communicate Change Paperback English by Naomi Karten - 31-Mar-09
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