Specifications
| Publisher | BCS Learning & Development Limited |
| ISBN 13 | 9781780176079 |
| ISBN 10 | 1780176074 |
| Author | Akshay Anand |
| Language | English |
| Book Description | Comprehensive guide to organizations on how to effectively utilize IT services to achieve business outcomes. Emphasizes the importance of understanding the value streams that flow through an organization. |
| About the Author | David Billouz is an ITIL Master with 20+ years of experience in ITSM. Akshay Anand is an ITSM architect, author, and keynote speaker with over 25 years' experience. Mark Smalley is an independent writer, speaker and bridge-builder with 45 years of IT management experience. Rajiv Dua is an experienced ITSM consultant with over 20+ years of experience. |
| Publication Date | 2023-06-22 |
| Number of Pages | 202 pages |
ITSM Value Streams: Transform opportunity into outcome
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