NRAEF ManageFirst: Customer Service Competency Guide Paperback English - 10-05-2006
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| Publisher | Pearson Education (US) |
| ISBN 13 | 9780132283816 |
| Language | English |
| Book Subtitle | Customer Service Competency Guide |
| Book Description | Appropriate for Customer Service, Front of the House, or Dining Room Management courses within Culinary Arts and Hospitality Management departments., , , , NEW! Exam Prep Guides for The ManageFirst (TM) Program - An exam prep guide is available for each one of the ten ManageFirst (TM)titles., , , , Contents Include: , , , , Test taking strategies , Practice exam questions written to the NRAEF test item writing guidelines , Explanations for answers with remediation to the competency guides , Glossary of key terms, , A brief competency guide which is focused on Customer Service.Designed to support a core textbook and provide students with marketable management skills for a career within the Culinary Arts and Foodservice industry., , , , Introducing the ManageFirst ProgramTM from the National Restaurant Association Educational Foundation (NRAEF).This new management training certification program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success.This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate.Students earn a certification for each exam passed.The topics and exams are aligned to typical on-campus courses., , , , This competency guide includes a PENCIL/PAPER version of the examination sheet.NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card is also available., , , , For additional information about the NRAEF ManageFirstTM Program please visit www.prenhall.com/managefirst, , , , If you are interesting in purchasing managefirst for your organization and you are NOT affiliated with a school or university, please email managefirst@pearson.com so we can have someone from our business and industry group contact you directly. |
| Publication Date | 10-05-2006 |
| Number of Pages | 112 |
NRAEF ManageFirst: Customer Service Competency Guide Paperback English - 10-05-2006
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