Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on www.noon.com or noon mobile application (together referred as “Noon Platform”) under the section of Noon or Minutes (together referred to as “Noon”)

Products eligible for return

A. Noon section

Products eligible for returns will only be accepted under the following conditions:

Noon offers returns for products within fifteen (15) days of receipt of the shipment to you if the product is eligible for return. Products that are eligible for return have the - “Enjoy hassle-free returns with this offer” tag under offer details. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your noon wallet if you paid in cash. Your refund is subject to the condition of the returned product.

Products eligible for returns will only be accepted under the following conditions:

Electronics and Mobiles

1. The product must be returned with the original packaging, sealed, and unopened.
2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.
4. Noon has the right to determine if the item is to be repaired, returned to the customer or refunded.

Beauty and Health

1. Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
2. Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

1. Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
2. Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
3. Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Home & Kitchen

1. Furniture and large home appliances are not eligible for return.
2. Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
3. Unwrapped bedding products will not be accepted for return.
4. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Sports & Outdoors

1. Products eligible for return can be returned only if the product is not used and is in the original packaging.

Toys & Games

1. Dressing up costumes are non-returnable
2. Toys and Games that are used, activated or missing parts will not be accepted for return

Baby Products

1. Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
2. Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Grocery

1. All Grocery items are non-returnable.

Automotive

1. The product must be returned with the original packaging, sealed, and unopened.
2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
3. If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
2. Any item which is used or damaged will not be accepted for return.

Books

1. Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Pet Supplies

1. Products that are eligible for a return, unused, and in the original packaging can be returned. It must be in the same condition as the customer received it.
2. Perishable goods such as food treats and supplements cannot be returned.

Stationery & Office Supplies

1. The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
2. Any item which is used or damaged will not be accepted.

General conditions applicable to all returns

Noon shall, at their sole discretion, reserve the right to decline any item(s) which is returned by the customer after the purchase, if the item(s) do not meet the guidelines or conditions in relation to returns (“Rejected Item”). The customer shall not be entitled to a refund for the Rejected Item(s). When an item is deemed as a Rejected Item, at any stage after the return, by noon, we will make two (2) attempts to deliver the Rejected Item(s) back to the customer. In case both attempts of delivery are unsuccessful, we will only hold the Rejected Item(s) for three (3) business days in our delivery hub. The customer can raise a request for the Rejected Item(s) to be delivered to them with our customer care team within seven (7) business days of the last notified delivery attempt.

If the Returned Item(s) is undelivered to the customer on the first two (2) attempts, we will share three (3) reminder emails and three (3) call attempts to inform the customer of the return. If the customer reverts on email or via call and requests for a return within seven (7) calendar days of the first communication, we will make a 3rd attempt for delivery. If the customer does not respond to these reminders or does not wish to receive the product(s), the Rejected Item(s) will be disposed of and noon will not be liable for a refund of the amount.

B. noon Minutes section

Products falling under categories (as covered below) and having the tag of -”Returnable”, will be accepted for return by Noon within the specified return period and subject to fulfillment of the terms and conditions mentioned herein.

Terms and conditions for accepting returns

1. The product must be returned with the original packaging, sealed, and unopened.
2. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.
3. For all the products having warranty tag- refer to seller warranty or manufacturing defect of the products, customer will have to contact directly to the service center of the seller/manufacturer, as the case may be, such products are not accepted for returns by Noon.
4. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

Only the products covered in above categories will be considered for return. Products falling under other categories such as perishable items, grocery, food items etc are not eligible for return.

Return Window

Unless otherwise specified, Noon offers a return window of:

1. Fourteen days (14) for products in their original state.
2. Thirty days (30) in the case of manufacturer defects.

from the date of receipt of the shipment by you, in case of returnable products.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your noon wallet if you paid in cash. Your refund is subject to the condition of the returned product.

General conditions applicable to all returns

Noon shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product is under Noon section then we will make two (2) attempts and in case such product is under Minutes section then we will make one (1) attempt to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer may request another delivery attempt with our customer care team within three (3) business days of the last notified attempt. If the request is made within this timeframe, we will arrange for the final delivery attempt within two (2) business days of the date of request. If no request is received within three (3) business days, the item will be sent for disposal. Once disposed of, the customer will no longer be able to request delivery, and no compensation will be provided (including the item's value). In the event that a returned item is not part of the customer purchase history, it will be returned back to the customer. Please reach out to Noon Customer Service if you have any questions with a returned item.

C. Frequently Asked Questions for Return Refunds

When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

Note: Once the refund is issued, we are unable to change the refund method.

If your refund status is not showing as “Approved/Declined” in My Account, and the processing time for your payment method has passed, you can contact us for further assistance.

If your refund status shows as “Approved” in My Account, and the standard time frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.