Specifications
| Publisher | Motivate Publishing |
| ISBN 13 | 9781860630835 |
| ISBN 10 | 1860630839 |
| Author | Kate Dickens |
| Language | English |
| Book Subtitle | A Practical Guide To Multicultural Customer Care |
| Book Description | Serve Them Right provides user-friendly advice on how to develop excellent customer-care skills within a multicultural workforce, leaving the customer not only satisfied, but also enthused. It focuses on practical issues that affect all service-oriented organizations “ whether it is a small or multinational enterprise “ demonstrating a typical customer care campaign and providing guidance on how to set benchmarks that everyone in customer service can achieve. |
| Format | Paperback |
| Publication Date | 1999 |
Serve them Right - Paperback English by Kate Dickens - 1999
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