Technology And Customer Service: Profitable Relationship Building Paperback English by Paul R. Timm - 3 June 2004
Was:
EGP 300.00
Now:
EGP 261.60 Inclusive of VAT
Saving:
EGP 38.40 12% Off
Get it by 25 Jan
Pay 6 monthly payments of EGP 60.00.
1
Free delivery on Lockers & Pickup Points
Learn more
Enjoy hassle free returns with this offer.
(Original Copy - نسخه أصلية)
Item as Described
90%
Partner Since
5+ Years
Great Recent Rating
Specifications
| Publisher | Pearson Education (US) |
| ISBN 13 | 9780130989901 |
| Book Subtitle | Profitable Relationship Building |
| Book Description | For courses in Technical Customer Service, Marketing, and Sales. , , Addressing the use of current technology in building customer loyalty such as call centers, web pages, and customer relationship management (CRM), this easily readable text explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways.Techno-savvy readers will find this text provides a concise review of the mechanics and a liberal dose of application ideas.For those who are less familiar with technology, the material will teach basics needed to develop and sustain customer loyalty. |
| Editorial Review | "(This book includes a good survey of technology that will impact the industry and customer loyalty. It was well written and very well presented . . . . Easy to understand." Rick C. Farr, Ph.D., Utah Valley State College "This book is informative-it contains lots of "to-do's" and "not-to-do's" . . . tips on how to do it right-not requiring huge technical knowledge-but how to make the right decisions or to evaluate decisions of others . . . ." - Sherron Bienvenue, Ph.D., International Training Consultant |
| Language | English |
| Author | Paul R. Timm, Christopher G. Jones |
| Publication Date | 3 June 2004 |
| Number of Pages | 208 |
Technology And Customer Service: Profitable Relationship Building Paperback English by Paul R. Timm - 3 June 2004
Added to cart
Cart Total EGP 261.60
