Specifications
| Publisher | Trafford Publishing |
| ISBN 13 | 9781490798981 |
| ISBN 10 | 1490798986 |
| Author | Brenda Robinson, Harley Robinson |
| Book Format | Paperback |
| Language | English |
| Book Subtitle | Stories About Customer Service |
| Book Description | Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service. |
| Publication Date | 09-Jan-20 |
| Number of Pages | 60 |
The Customer Service Your Customers Expect: Stories About Customer Service paperback english - 09-Jan-20
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