The Ultimate Online Customer Service Guide hardcover english - 2-Feb-11
Now:
EGP 149.00 Inclusive of VAT
Only 5 left in stock
Get it by 30 Jan
Pay 6 monthly payments of EGP 30.00.
1
Free delivery on Lockers & Pickup Points
Learn more
Enjoy hassle free returns with this offer.
(Original Copy - نسخه أصلية)
Item as Described
90%
Partner Since
5+ Years
Great Recent Rating
Specifications
| Publisher | John Wiley And Sons Ltd |
| Author | Marsha Collier |
| Language | English |
| Book Subtitle | How to Connect with your Customers to Sell More! |
| Book Description | Make your online customers happy and create new ones with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. * Authentically use social media to connect with customers to boost your bottom line * Attract new customers through your online presence * Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide. |
| About the Author | Marsha Collier is an online business authority, retail expert, radio personality, and bestselling author who trains individuals to make money online. She launched an eBay business in the early days of the site, becoming one of the world's forecast eBay entrepreneurs and a charter member o eBay's elite "Power Sellers" since 1998. The author of several bestselling For Dummies titles, she has built a following and has become an in-demand public speaker and media spokesperson. |
| Publication Date | 2-Feb-11 |
| Number of Pages | 252 |
The Ultimate Online Customer Service Guide hardcover english - 2-Feb-11
Added to cart
Cart Total EGP 149.00
