Specifications
| Publisher | Routledge; 1st edition |
| ISBN 13 | 9780415222723 |
| ISBN 10 | 415222729 |
| Book Description | This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing. |
| Language | English |
| Author | Jiju Antony |
| Language | English |
| Publication Date | 2001-12-13 |
| Number of Pages | 254 pages |
Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases
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