You can return or request an exchange on your order at the time of delivery without any charges. Contact us on 800-726.

If an item is found to be faulty, you can request a repair/refund/return/exchange or cancellation within 3 days of delivery.
We can collect the order free of charge or you can drop it at your nearest Pan Home store location and request repair/refund/return/exchange or cancellation.

In a circumstance where the wrong item is delivered, we will make it our priority to deliver the correct item on the following business day. Terms & Condition

Home Box offers a 2-year warranty on select furniture and 3-6 years Limited Warranty for mattresses.
Home Box will repair or replace any furniture product with a manufacturing or materials fault for the duration of the Limited Warranty period.
The Limited Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
The Limited Warranty applies to the original purchaser only and is not transferable.
The Limited Warranty is not applicable on items that have been moved from the original delivery location or products which are assembled by a third party.

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

1. Products damaged by misuse or showing signs of wear, even if they are still under warranty.
2. Products that have been used, altered, assembled or installed, unless they are defective.
3. Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
4. Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
5. Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included the invoice as well as all the accessories, promotional gifts and warranty cards that came with your order.

We will accept returns on your Home Box purchases if:

1. You have purchased it within the last 30 days.
2. The item has not been used in any way.
3. The item is not damaged.

You will receive a refund if:

1. The item has a manufacturing defect.
2. You cancel your order at least (24) hours before the delivery time.

Our crew can take 3-5 business days to collect your returns.

1. If you want us to arrange a return for eligible Products, you may contact us through email at help@homesrus.ae, live chat on our website or online applications (“Platform”), or by calling our customer service on 800 RHOME (800-74663)
2. Our delivery service partner may take 3-5 business days to collect the Products from you. They will give you an acknowledgement receipt when they do.
3. Please note that if an incorrect Product is handed by you to our delivery service partner, we shall not be responsible for any loss/damage/theft caused to such incorrect Products while in transit or otherwise.
4. If you qualified for free shipping during the original order, you will not be charged for shipping during the return of that order.
5. If you choose the self-ship shipping option, eligible Products must be returned using a trackable shipping method. If you choose to return any Products to us, we will not be responsible for any loss or damage to them in transit and, for this reason if returned Products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
6. We don’t offer exchanges or refunds where Products are not defective.
7. Please return your purchase in re-saleable condition in its original packaging with your original receipt. Please make sure that the Products are properly packed when you are returning it. Any Products returned without original receipt will be rejected. Please note, all Products’ packaging and certificates of authenticity, grading, and appraisal must be returned with the Products. Any Products that have been resized, damaged or otherwise altered after delivery will be rejected.
8. All Products are inspected when we get them back to determine whether they are in original condition or otherwise eligible for a refund.
9. If any or all of the products that were originally part of an order placed using a Gift Card or coupon code/offer are returned, the Gift Card or coupon code/offer will no longer be applicable to the order. Additionally, the benefit of the coupon/offer will not be included in the refund. For example, if the products returned are part of any free offer, such as Buy 2 get 1 free or Buy 1 get 1 free, customers can return a partial number of items sold under the buy one, get one promotion.

We will process your return and issue a refund with applicable deductions in accordance with our Refunds Policy.

The following Products won’t be eligible for return / exchange / refund (unless faulty or not as described):

1. Products you received over 14 days ago.
2. Products that are not in their original condition.
3. Products that have been opened or unsealed (other than where necessary to inspect).
4. Products without original packaging or labels.
5. Products that have been used or damaged by you or are not in the same original condition as you received them.
6. Consumable Products which have been used or installed.
7. Products that fall under specific categories. For example, for hygiene reasons, no refund or exchange will be made on unwrapped bed linens, pillows and mattresses. sheets, comforters, duvet covers, memory foam, towels and bathrobes
8. Personalized Products which you requested to be designed on a custom-made order request especially for you, such as custom ordered mattresses, bed linen, curtains.
9. Product(s) purchased by you which were on sale that are not defective in any way or are tagged sold “as is”.
10. Damaged Products due to misuse or showing signs of wear and tear, even if they are still under warranty period.
11. Products that have been assembled, used, altered, or installed.

Please note that if you return Products that do not fall within the returns policy that is described above or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt.

https://help.danubehome.com/en/articles/return-policy

Customer have 30 days to return the item if its still in ORIGINAL PACKAGING , Not Opened/ Repacked , proven Defective after confirmation of our inspection team

Installed items can be returned within 7 days except the below criteria -Damages due to usage, DIY incorrectly installed, accident, wrongly cleaned, dirty, stained, natural causes or negligence will not be considered for replace/refund. We reserve the right to refuse the refund once confirmed by our inspection team

If the product is not as per the dimension or design on website (color may vary depending on the screen calibrations and resolutions across different displays), customer can claim replacement/Credit note/refund if informed within 7 days of purchase

We strive to ensure that every item perfectly complements your home. If it doesn't meet your expectations, we're here to assist you. Our thoughtfully curated products undergo rigorous quality checks before reaching you.
You can return all items except items marked as “No return products” within 30 days of delivery, subject to the following conditions:

1. The item must be in its original packaging.
2. The item should not have been opened or repackaged.
3. The item should not have been installed or used.

After installation, customers have a 7-days to return the installed item, excluding products marked as "No returnable products".

If the product is still within the warranty period, customers can request repair for the same product or its parts. However, damages resulting from usage, incorrect DIY installation, accidents, improper cleaning, natural causes, or negligence will not be eligible for replacement or rectification. We reserve the right to decline refunds once confirmed by our inspection team to ensure fair assessment and resolution.

If the product is not as per the dimension or design on website (color may vary depending on the screen calibrations and resolutions across different displays), customer can claim Replacement / Credit note / Refund if informed within 7 days of purchase.

If the product you receive does not match the dimensions or design as shown on our website, please note that color variations may occur due to screen calibrations and display resolutions. However, if the discrepancy goes beyond that, customers have the option to claim a replacement, credit note, or refund. To be eligible, you must inform us of the issue within 7 days of purchase, ensuring a prompt resolution to your satisfaction.

To ensure a streamlined return process, we only accept return requests through the official channels provided by Danubehome.com or our dedicated mobile app. We kindly request that you submit your return request via the danubehome.com or by using our mobile app.

Customers who choose to receive a credit note instead of a refund to their bank account will be eligible for an additional 5% credit based on the item price. This credit can be used towards future purchases and remains valid for a period of 1 year from the date of issue.

Credit note can be used on products which are sold by Danube only.

Return requests submitted after the 7-day timeframe will not be accommodated. We kindly request that you initiate the return process within the specified period to ensure prompt assistance and a smooth resolution. Please reach out to 8003131 or care@danubehome.com.