الناشر | Motivate Publishing |
رقم الكتاب المعياري الدولي 13 | 9781860630835 |
رقم الكتاب المعياري الدولي 10 | 1860630839 |
اللغة | الإنجليزية |
تنسيق الكتاب | غلاف ورقي |
العنوان الفرعي للكتاب | A Practical Guide To Multicultural Customer Care |
وصف الكتاب | Serve Them Right provides user-friendly advice on how to develop excellent customer-care skills within a multicultural workforce, leaving the customer not only satisfied, but also enthused. It focuses on practical issues that affect all service-oriented organizations “ whether it is a small or multinational enterprise “ demonstrating a typical customer care campaign and providing guidance on how to set benchmarks that everyone in customer service can achieve. |
تاريخ النشر | 1999 |
Serve them Right - Paperback English by Kate Dickens - 1999