About the Author | Prof. (em.) Peter Klaus, D.B.A./Boston Univ., held the chair of Business Logistics at Friedrich-Alexander-University Erlangen-Nuernberg, Germany, for nearly 20 years. He started his career in the transport industry, spent time in the United States, and headed up the Fraunhofer Center for Technologies in the Logistics Service Industries (ATL) at Nuernberg. He is Editor-in-Chief of “Logistics Research”, an academic journal published by Springer. Prof. Dr. Stefanie Müller holds the chair of Logistics and Transport Management at Georg-Simon-Ohm University of Applied Sciences, Nuremberg. Besides, she cooperates with logistics service providers offering advice in costing, performance measurement, and process management. Prior to her academic career, Stefanie Müller worked for a global fowarding company for more than 15 years, dealing with operations management, network planning, sales, customer service, and other functions. |