English
- استرجاع مجاني وسهل
- أفضل العروض
Delivering Knock Your Socks Off Service paperback english - 16 November 2011
الآن:
58.10 د.إ.شامل ضريبة القيمة المضافة
توصيل مجاني
باقي 1 وحدات في المخزونتوصيل مجانيباقي 1 وحدات في المخزون
احصل عليه غدًا
احصل على 5% رصيد مسترجع باستخدام بطاقة بنك المشرق نون الائتمانية. اشترك الآن. قدّم الحين
1
توصيل مجاني لنقطة نون ومراكز الاستلام
معرفة المزيد
إرجاع سهل لكل المنتجات في هذا العرض.
المنتج كما في الوصف
80%
شريك لنون منذ
7+ سنينالمواصفات
| الناشر | Harpercollins Focus |
| رقم الكتاب المعياري الدولي 13 | 9780814417553 |
| اللغة | الإنجليزية |
| وصف الكتاب | In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back. |
| رقم الطبعة | 5 |
| تاريخ النشر | 16 November 2011 |
| عدد الصفحات | 224 |
Delivering Knock Your Socks Off Service paperback english - 16 November 2011
تمت الإضافة لعربة التسوق
مجموع السلة 58.10 د.إ.
