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Specifications
| Publisher | dar el farouk |
| ISBN 13 | 9789774555251 |
| Book Description | The second edition of this book includes a new chapter on receiving and responding to online complaints, and another on how to handle complaints addressed to you personally. Another part of the book discusses how to turn situations in your favor and how to respond to complaints in a constructive and effective way. It is worth noting that this book is well revised and filled with many new examples, tools and strategies. |
| About the Author | Janelle Barlow: She holds a PhD from the University of California, and has spent more than thirty years receiving critical articles about her speeches, seminars, writings, and administrative style. Klaus Mueller: Founder of TMI Investment and Management Services, one of the world's leading consultants and speakers. |
| Language | Arabic |
| Author | Janelle Barlow - Klaus Müller |
A Complaint... A Gift - How to Win Back Customer Loyalty in Troubled Times? (2nd ed.)
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