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Exploring Service Science : 10th International Conference On Exploring Services Science, Iess 2020, Porto, Portugal, February 5-7, 2020, Proceedings paperback english - 07 January 2020

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PublisherSpringer Nature Switzerland AG
ISBN 139783030387235
ISBN 103030387232
Book Subtitle10th International Conference On Exploring Services Science, Iess 2020, Porto, Portugal, February 5-7, 2020, Proceedings
Book DescriptionThe 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.
LanguageEnglish
AuthorHenriqueta Novoa
Publication Date07 January 2020
Number of Pages400

Exploring Service Science : 10th International Conference On Exploring Services Science, Iess 2020, Porto, Portugal, February 5-7, 2020, Proceedings paperback english - 07 January 2020

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