Exploring Service Science : 10th International Conference On Exploring Services Science, Iess 2020, Porto, Portugal, February 5-7, 2020, Proceedings paperback english - 07 January 2020
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| Publisher | Springer Nature Switzerland AG |
| ISBN 13 | 9783030387235 |
| ISBN 10 | 3030387232 |
| Book Subtitle | 10th International Conference On Exploring Services Science, Iess 2020, Porto, Portugal, February 5-7, 2020, Proceedings |
| Book Description | The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management. |
| Language | English |
| Author | Henriqueta Novoa |
| Publication Date | 07 January 2020 |
| Number of Pages | 400 |
Exploring Service Science : 10th International Conference On Exploring Services Science, Iess 2020, Porto, Portugal, February 5-7, 2020, Proceedings paperback english - 07 January 2020
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