High-Tech, High-Touch Customer Service printed_book_hardback english - 23/05/2012
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Specifications
| Publisher | Amacom |
| ISBN 13 | 9780814417904 |
| ISBN 10 | 814417906 |
| Author | Micah Solomon |
| Book Format | - Hardcover |
| Language | English |
| Book Subtitle | Inspire Timeless Loyalty in the Demanding New World of Social Commerce |
| Editorial Review | STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the-minute and deeply practical take on customer service, business success, and the twin importance of people and technology." Jonathan Feldman, Contributing Editor, Information Week: "In High-Tech, High-Touch Customer Service, Micah Solomon, better than anybody I've seen, illustrates how to achieve a level of customer engagement that makes an organization thrive in our era of tech-enabled business success." "Micah Solomon takes on one of the stickiest questions in business today--how to navigate the ever-changing landscape of technology without losing the soul of the customer experience--and explains it with great savvy. High-Tech, High-Touch Customer Service is a must read." -- Jay Coldren, Vice President, Marriott |
| About the Author | MICAH SOLOMON, a successful entrepreneur and business leader, is a top keynote speaker and consultant on customer service, sales, and marketing issues, the customer experience, and company culture for our digitally connected times. He co-authored the bestselling Exceptional Service, Exceptional Profit and his expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes, NBC and ABC television programming, and elsewhere. |
| Publication Date | 23/05/2012 |
| Number of Pages | 208 |
High-Tech, High-Touch Customer Service printed_book_hardback english - 23/05/2012
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