Partner Since
4+ YearsPublisher | BCS Learning & Development Limited |
ISBN 13 | 9781780176079 |
ISBN 10 | 1780176074 |
Author | Akshay Anand |
Language | English |
Book Description | Comprehensive guide to organizations on how to effectively utilize IT services to achieve business outcomes. Emphasizes the importance of understanding the value streams that flow through an organization. |
About the Author | David Billouz is an ITIL Master with 20+ years of experience in ITSM. Akshay Anand is an ITSM architect, author, and keynote speaker with over 25 years' experience. Mark Smalley is an independent writer, speaker and bridge-builder with 45 years of IT management experience. Rajiv Dua is an experienced ITSM consultant with over 20+ years of experience. |
Publication Date | 2023-06-22 |
Number of Pages | 202 pages |
ITSM Value Streams: Transform opportunity into outcome