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| Book Description | What is meant by excellence - Three awards for administrative excellence - The seven axes of excellence according to the Baldridge criteria - The list of excellence in performance - The organization's clients - The axes of customer satisfaction - The ten keys to excellence in service and knowing the strengths and weaknesses of the establishment - The strategic analysis system - Quality means different things to different parties - Customer surveys to sense their complaints - The directions of the comprehensive strategy. |
| Publication Date | 2015 |
| Number of Pages | 55 |
Management with excellence
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