Managing Knock Your Socks Off Service paperback english - 6/1/2013
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| Publisher | Harpercollins Focus |
| ISBN 13 | 9780814432044 |
| Book Description | In our increasingly connected world customer service can make or break a business companies that excel keep customers coming backand those who dont soon discover that word spreads fast the difference is in how managers train coach and support frontline employees extensively revised with todays empowered websavvy consumer in mind managing knock your socks off service shows managers and supervisors how to find and retain serviceoriented people understand customer needs expectations and desires build a service vision design a userfriendly service delivery process involve and inspire employees recognize and reward good performance the third edition features new chapters on learning from lost customers inciting passion and incentivizing service fostering trust and delivering great customer experiences online in short everything readers need to ensure their frontline employees become their companys biggest asset |
| Language | English |
| Author | Chip R. Bell, Ron Zemke |
| Edition Number | 3 |
| Publication Date | 6/1/2013 |
| Number of Pages | 256 |
Managing Knock Your Socks Off Service paperback english - 6/1/2013
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