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Specifications
| Publisher | Cengage Learning, Inc |
| ISBN 13 | 9781111313814 |
| ISBN 10 | 1111313814 |
| Author | Steve Coscia |
| Language | English |
| Book Description | Learning to express yourself in a positive and professional way can be an art-form. |
| About the Author | Steve Coscia helps companies make more money through increased customer retention, up selling and reduced on-the-job-stress. Steve is the most widely published and quoted authorities in the customer service industry. He wrote the HVAC Customer Service Handbook along with a customer service college curriculum for trade school students, which is taught throughout the United States and Canada. Each year thousands of professionals benefit from Steve's seminars, speeches, e-learning, videos books and online newsletter. Steve conducted the customer service industry's first study of stress and the causes of stress along with the most common manifestations of post-stress behavior. This keen mastery of the physiological behavior differentiates him and it benefits his clients. Steve is that past president of the National Speakers Association's Mid-Atlantic Chapter. He resides in the Philadelphia area with his wife Veronica and their son, Michael. He ran the Marine Corps Marathon in 1991 and he ran the Philadelphia half-marathon five times. When is not writing or speaking, Steve enjoys motorcycles, bicycles and kayaking - he loves the outdoors. |
| Publication Date | 15-Mar-11 |
| Number of Pages | 128 |
The Trade Technician's Soft Skills Manual Paperback English by Steve Coscia - 15-Mar-11
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